IRCTC e-ticket cancellation rules that you need to know

IRCTC e-ticket cancellation rules: No refund of fare shall be admissible on the tickets having confirmed reservation in case the ticket is not cancelled or TDR not filed online up to four hours before the scheduled departure of the train.

Indian Railways has resumed its operations of passenger trains partially from June 1. Railways is running 200 special mail/express trains in addition to the shramik special trains.

For special trains, online e-ticketing will be done through IRCTC website or app. Tickets can also be booked through computerised PRS counters, including at Post Offices, Yatri Ticket Suvidha Kendras. Ticket booking through ‘agents’ is not to be permitted at the moment. The ARP (advance reservation period) is 30 days.

In case you want to cancel your e-ticket, here’s how you can do it:

  • Access IRCTC e-ticketing website and login by providing correct username and Password on IRCTC login screen.
  • Go to ‘My Transactions’ and click ‘Booked Ticket History’ link on the menu bar
  • Your booked tickets will be displayed, select the ticket to be cancelled and click on ‘Cancel Ticket”.
  • Initiate the cancellation by selecting the passengers to be cancelled. User has to select only those passengers who are to be cancelled in case of partial cancellation of ticket.
  • In case of partial cancellation, the passenger should get a fresh printout of the ERS for the passengers continuing their journey
  • Select the check box before the traveler’s name and click on ‘Cancel Ticket’ button.
  • Confirmation pop up will display, select the ‘OK’ button to confirm the cancellation.
  • On successful cancellation, cancellation amount deducted and refund amount to be refunded will be displayed on screen.
  • Confirmation message for cancellation will be sent on mobile number (provided at the time of booking).
  • Confirmation mail for cancellation will be sent on Email ID (registered with IRCTC User ID).

IRCTC cancellation charges:

If a confirmed ticket is cancelled more than 48 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted at Rs.240 for AC First Class/Executive Class, Rs 200 for AC 2 Tier/First Class, Rs 180 for AC 3 Tier/AC Chair car/ AC 3 Economy, Rs120 for Sleeper Class and Rs 60 for Second Class. Cancellation charges are per passenger.

If a confirmed ticket is cancelled within 48 hrs and up to 12 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause. Less than 12 hours and up to four hours before the scheduled departure of the train up to chart preparation which is earlier, 50% of the fare paid subject to the minimum cancellation charges.

IRCTC special train ticket cancellation and refund rules:  

All passengers travelling in special trains shall be compulsorily screened and if during screening, a passenger has a very high temperature, symptoms of Covid-19 etc., they will not be allowed to travel despite having confirmed tickets.  In such case, full refund shall be provided to the passenger as under:-

  • On PNR having a single passenger.
  • On a party ticket if one passenger is found unfit to travel and also all other passengers on the same PNR do not want to travel in that case full refund shall be granted for all passengers.
  • On a party ticket if one passenger is found unfit to travel however other passengers on the PNR want to travel in that case full refund of fare shall be granted to the passenger who was not allowed to travel.
  • For all specified cases, TTE certificates shall be issued to the passenger at the entry/checking/screening point itself mentioning “Number of passengers not travelled due to symptoms of Covid-19 in one or more passengers”.
  • After getting TTE certificates, online TDR shall be filed within 10 days from the date of the journey for refund of not travelled passengers,
  • TTE certificate issued will be sent by the passenger to IRCTC and full fare for the part passenger/full who have not travelled shall be refunded by IRCTC in the customer’s account

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